Last Updated: August 27, 2026

DandyCraft.net ("DandyCraft", "we", "us", or "our") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains what personal data we collect, why we collect it, how we use it, how long we retain it, and what rights you have regarding your personal data when using DandyCraft.net and our related services.

This Privacy Policy applies to our website, Minecraft server, web store, support system, forums, Discord community, and other services operated by DandyCraft (collectively, the "Services").

1. Data Controller

The data controller responsible for processing your personal data is:

DandyCraft.net

• Legal entity: DandyCraft
• Address: Heinrich-Heine-Straße 3, 10179 Berlin
• Country: Germany
• Email: support@dandycraft.net

For privacy-related questions or requests, please contact us using the email address above.

2. What Personal Data We Collect

Depending on how you use our Services, we may collect different types of information.

2.1 Account Information

When you create or use an account, we may collect:

• Username;
• Minecraft UUID;
• Minecraft username;
• Email address;
• Account identifiers;
• Passwords or password-related authentication information;
• Account creation date;
• Account status;
• Other information necessary to operate your account.

We do not store passwords in plain text.

2.2 Minecraft Server Data

When you connect to our Minecraft server, we may collect information such as:

• Minecraft username;
• Minecraft UUID;
• IP address;
• Connection information;
• Server activity;
• Playtime;
• Chat messages;
• Commands;
• Punishments;
• Reports;
• Player statistics;
• In-game transactions;
• Claims and other gameplay data;
• Technical information related to your connection.

This information may be necessary to operate, secure, moderate, and maintain the Minecraft server.

2.3 Website and Technical Data

When you visit our website, we may automatically collect certain technical information, such as:

• IP address;
• Browser type;
• Operating system;
• Device information;
• Date and time of access;
• Requested pages;
• Referring website;
• Basic connection and diagnostic information;
• Security and anti-abuse information.

Some of this information may be collected through server logs, cookies, or similar technologies.

2.4 Store and Payment Information

If you make a purchase through our web store, we may receive information necessary to process and manage the transaction.

This may include:

• Minecraft username or UUID;
• Transaction ID;
• Purchased products;
• Purchase amount;
• Currency;
• Purchase date and time;
• Payment status;
• Refund information;
• Fraud-prevention information.

Payment card details and other sensitive payment information may be processed directly by our payment provider rather than being stored by DandyCraft.

Our payment providers may have their own privacy policies and terms.

2.5 Support and Tickets

If you contact our support team or submit a ticket, we may collect:

• Username;
• Email address;
• Discord username or identifier, where applicable;
• Information contained in your ticket;
• Attachments and evidence you provide;
• Communication between you and our staff;
• Information necessary to investigate and resolve your request.

Support conversations may be retained for security, moderation, dispute resolution, and record-keeping purposes.

2.6 Discord

If you interact with DandyCraft through Discord, certain information may be processed by Discord and may also be visible to or collected by DandyCraft.

This may include:

• Discord username;
• Discord user ID;
• Messages;
• Voice or moderation-related information where applicable;
• Server roles;
• Moderation actions;
• Reports and other interactions with our Discord server.

Discord processes personal data according to its own privacy policy.

2.7 Reports and Moderation

If you report another player or are involved in a moderation case, we may process information including:

• Your username;
• The reported user's username;
• Messages;
• Screenshots;
• Video recordings;
• Logs;
• Chat history;
• Game activity;
• Moderation history;
• Other evidence relevant to the case.

This information is used to enforce our rules, investigate incidents, and maintain the security and integrity of our Services.

3. How We Use Your Personal Data

We may use personal data for the following purposes:

• Providing and operating our Services;
• Creating and managing accounts;
• Providing customer support;
• Processing purchases;
• Delivering purchased Digital Items;
• Preventing fraud and abuse;
• Detecting cheating and unauthorized modifications;
• Enforcing server rules;
• Investigating reports;
• Managing punishments and appeals;
• Maintaining server security;
• Preventing attacks and unauthorized access;
• Troubleshooting technical problems;
• Improving our Services;
• Communicating important service-related information;
• Complying with legal obligations;
• Establishing, exercising, or defending legal claims.

We will not use personal data for purposes incompatible with those described in this Privacy Policy unless permitted or required by applicable law.

4. Legal Bases for Processing

Where the General Data Protection Regulation (GDPR) applies, we process personal data on one or more of the following legal bases:

4.1 Performance of a Contract

We may process information where it is necessary to provide Services you have requested or to perform an agreement with you.

For example:

• Creating an account;
• Providing access to the Minecraft server;
• Delivering purchased Digital Items;
• Providing customer support.

4.2 Legitimate Interests

We may process information where it is necessary for our legitimate interests, provided those interests do not override your rights and freedoms.

• Examples include:Preventing cheating;
• Preventing fraud;
• Protecting server security;
• Moderating users;
• Investigating abuse;
• Maintaining server logs;
• Protecting our Services and users.

4.3 Legal Obligations

We may process personal data when necessary to comply with applicable laws or legal obligations.

4.4 Consent

Where required, we may process personal data based on your consent.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

5. Cookies

Our website may use cookies and similar technologies.

Cookies may be used for purposes such as:

• Keeping you logged in;
• Maintaining sessions;
• Remembering preferences;
• Providing security;
• Preventing abuse;
• Measuring website usage;
• Improving website functionality.

Where required by law, we will request your consent before placing non-essential cookies on your device.

You can control cookies through your browser settings and, where available, our cookie-consent mechanism.

Disabling certain cookies may cause parts of the website to stop functioning correctly.

6. Analytics

We may use analytics services to understand how visitors use our website and to improve our Services.

If analytics tools are used, they may collect information such as:

• Pages visited;
• Approximate location;
• Device type;
• Browser information;
• Referring pages;
• Usage patterns.

Where required by applicable law, analytics cookies or similar technologies will only be used after obtaining the necessary consent.

Current analytics providers: [NONE]

7. Third-Party Service Providers

We may use third-party providers to operate our Services.

These providers may include:

• Website hosting providers;
• Minecraft server hosting providers;
• Payment processors;
• Authentication providers;
• Database providers;
• Email providers;
• Anti-abuse and security providers;
• Analytics providers;
• Customer support platforms;
• Discord;
• Other infrastructure providers.

Third parties may process personal data only as necessary to provide their services, subject to applicable agreements and legal requirements.

Our current third-party providers include:

• Hosting: fakaheda.eu
• Payment processing: tebex.io
• Email: vedos.cz
• Support system: leaderos.net

You should update this section to accurately reflect the services actually used by DandyCraft.

8. International Data Transfers

Some of our service providers may process personal data outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we will use appropriate safeguards where required by applicable law.

These safeguards may include:

• An adequacy decision;
• Standard Contractual Clauses (SCCs);
• Other legally recognized transfer mechanisms.

9. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may vary depending on the type of information.

Examples include:

• Account information: while your account remains active and for a reasonable period afterward where necessary.
• Server logs: for security, moderation, and technical purposes for a limited period.
• Purchase records: for the period necessary to comply with accounting, tax, fraud-prevention, and legal requirements.
• Support tickets: for as long as reasonably necessary to handle disputes, security issues, and support history.
• Moderation records: for as long as reasonably necessary to enforce rules and protect the community.

When personal data is no longer required, we may delete, anonymize, or otherwise securely dispose of it.

10. Your GDPR Rights

If the GDPR applies to you, you may have the following rights:

Right of Access

You may request information about whether we process your personal data and request a copy of that data.

Right to Rectification

You may request correction of inaccurate or incomplete personal data.

Right to Erasure

You may request deletion of your personal data in certain circumstances.

This right is not absolute. We may be required or permitted to retain certain information for legal, security, fraud-prevention, or other legitimate purposes.

Right to Restriction

You may request that we restrict the processing of your personal data in certain circumstances.

Right to Data Portability

Where applicable, you may request your personal data in a structured, commonly used, and machine-readable format.

Right to Object

You may object to certain processing based on legitimate interests.

You may also have the right to object to direct marketing.

Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time.

11. How to Exercise Your Rights

To exercise your privacy rights, contact us at:

support@dandycraft.net

Please include enough information for us to identify your account and understand your request.

We may need to verify your identity before fulfilling certain requests.

We will respond within the time period required by applicable law.

12. Right to Lodge a Complaint

If you believe that we have processed your personal data unlawfully, you have the right to lodge a complaint with a competent data protection supervisory authority.

If you are located in the European Union, you may contact the data protection authority responsible for your country or place of residence.

You may also contact us first so that we can attempt to resolve your concern.

13. Children's Privacy

Our Services are not intended to collect unnecessary personal information from children.

Where applicable, users who are minors should use our Services with the involvement of a parent or legal guardian.

If we become aware that we have collected personal data in circumstances where such collection was not permitted, we will take reasonable steps to address the situation.

14. Account Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online service can guarantee absolute security.

You are responsible for keeping your account credentials secure and must not share your password or account credentials with other people.

15. Data Breaches

If a personal data breach occurs, we will assess the incident and take appropriate action as required by applicable law.

Where legally required, we will notify the relevant supervisory authority and/or affected individuals.

16. Publicly Available Information

Information that you voluntarily post publicly through our Services may be visible to other users.

Examples may include:

• Forum posts;
• Public chat messages;
• Public usernames;
• Public profile information;
• Public Discord messages;
• Other content you intentionally make public.

You should not publicly share personal information that you do not want others to see.

17. User Content and Evidence

If you submit screenshots, videos, messages, reports, or other evidence to DandyCraft, we may retain and use that information for purposes including:

• Moderation;
• Investigations;
• Rule enforcement;
• Security;
• Appeals;
• Fraud prevention;
• Resolving disputes.

We may share such information internally with authorized members of the Admin Team when necessary.

18. Third-Party Websites

Our Services may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party service you use.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the "Last Updated" date at the top of this document.

If significant changes are made, we may provide additional notice where appropriate or required by law.

You should periodically review this Privacy Policy to remain informed about how we process personal data.

20. Contact Us

If you have questions about this Privacy Policy, your personal data, or our privacy practices, please contact:

DandyCraft.net

Privacy Email: support@dandycraft.net
General Contact: support@dandycraft.net

Summary

In short:

• We collect information necessary to operate and secure DandyCraft.
• We may process Minecraft, account, technical, purchase, support, and moderation information.
• We use personal data to provide Services, process purchases, prevent abuse, maintain security, and comply with legal obligations.
• We do not sell your personal data.
• You may have rights over your personal data under applicable privacy laws, including the GDPR.
• You can contact us at support@dandycraft.net regarding privacy matters.

DandyCraft.net